Support
Have a question? Write to info@eyupensarkeskin.com and we reply within 24 hours on business days.
What do I need to do after installing?
Nothing. The widget is added to your storefront the moment the app is installed, and your recent orders are loaded automatically. If you want to change how it looks or behaves, open the app panel.
Where do the notifications come from?
Straight from your store's real orders. We never invent names or fabricate sales. That is why a brand-new store with no orders yet will not show anything — it starts working with your first order.
The widget is not showing on my storefront. What should I do?
Press “Check storefront” in the app panel. If the widget is not found, the “Reinstall on storefront” button next to it will fix it. ikas refreshes app scripts on the storefront roughly once an hour, so it can take up to an hour for the widget to appear after installation. Please do not press the button repeatedly during that hour — each attempt restarts the wait. If it is still missing after an hour, write to us.
Will my customers' personal information be visible?
No. Only a shortened name (“Zeynep K.”) and a city are shown. Surname, e-mail, phone, address and order amount are never displayed and never stored on our side. See our privacy policy for details.
Can I write my own notification text?
Yes, on every plan including the free one. Pick a ready-made style, then adjust it with switches: show the city or not, name first or city first, which separator, which phrase. A live preview shows the result as you change it. You can write separate wording for Turkish and English.
Does it work on an English storefront?
Yes. The widget reads the language of the page it sits on and switches between Turkish and English automatically, including time phrases such as “3 hours ago”. You can also force one language from the settings. If your store has several storefronts, the widget is installed on all of them.
Can I stop certain products from appearing?
Yes. Exclude any product or category from notifications, searching across your whole catalogue — so you can hide a product before it has ever been sold.
Will it slow my pages down?
The widget is a small, self-contained file that runs after the page has loaded. There is no measurable impact on speed. It also runs in a layer isolated from your theme's styles, so it will not break your design.
Can I show it on the cart and checkout pages?
No, and that is deliberate. Distracting a customer during checkout lowers conversion, so notifications are never shown there on any plan.
What happens if I cancel Pro?
The app keeps working and returns to the free plan: your last 10 orders, the default appearance, and the signature under the card. Your timing, page targeting and notification wording stay available on the free plan. None of your data is deleted.
What happens to my data if I uninstall?
Every record belonging to your store is deleted, and the code added to your storefront is removed automatically.